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[Paid service] I can't make any update

Тема в разделе 'Help Requests & Support', создана пользователем FLoky, 11 сен 2013.

  1. FLoky Автор темы Novice member


    Оффлайн
    Сообщения:
    2
    Симпатии:
    0
    Версия SocialEngine:
    4.5.0
    Hello
    I have a big problem with all of hire-expert plugin including the wall plugin
    In fact I can not update
    Yet all licenses are valid, during the verification they tell me that the license key is correct
    I need a solution please and and I will make payment if you answer quickly

    Thank you for your help

    Here are the errors that come back all the time (if you want the full log ask me)


    Код:
    [/COLOR][/B][/FONT]
[FONT=tahoma][COLOR=#5d5d5d]2013-09-10T23:57:50+00:00 WARN (4): [2] include_once(): Failed opening '/var/www/vhosts/mysite.com/httpdocs/application/modules/Apptouch/settings/install.php' for inclusion (include_path='/var/www/vhosts/mysite.com/httpdocs/application/libraries:/var/www/vhosts/mysite.com/httpdocs/application/libraries/PEAR:.') (/var/www/vhosts/mysite.com/httpdocs/application/libraries/Engine/Package/Manager.php) [676][/COLOR][/FONT]
[COLOR=#5d5d5d][FONT=tahoma]Error Code: 3d938c[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]Stack trace:[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#0 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Engine/Package/Manager.php(676): Engine_Package_Manager::execute()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#1 /var/www/vhosts/mysite.com/httpdocs/install/controllers/ManageController.php(1135): Engine_Package_Manager->execute(Engine_Package_Manager_Operation_Disable, 'disable')[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#2 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Controller/Action.php(513): ManageController->disableAction()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#3 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Controller/Dispatcher/Standard.php(289): Zend_Controller_Action->dispatch('disableAction')[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#4 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Controller/Front.php(946): Zend_Controller_Dispatcher_Standard->dispatch(Zend_Controller_Request_Http, Zend_Controller_Response_Http)[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#5 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Application/Bootstrap/Bootstrap.php(77): Zend_Controller_Front->dispatch()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#6 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Application.php(358): Zend_Application_Bootstrap_Bootstrap->run()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#7 /var/www/vhosts/mysite.com/httpdocs/install/index.php(87): Zend_Application->run()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#8 {main}[/FONT][/COLOR]
 
 
[COLOR=#5d5d5d][FONT=tahoma]2013-09-11T00:01:04+00:00 CRIT (2): exception 'Zend_Controller_Dispatcher_Exception' with message 'Invalid controller specified (externals)' in /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Controller/Dispatcher/Standard.php:242[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]Stack trace:[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#0 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Controller/Front.php(946): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#1 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Application/Bootstrap/Bootstrap.php(77): Zend_Controller_Front->dispatch()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#2 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Application.php(358): Zend_Application_Bootstrap_Bootstrap->run()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#3 /var/www/vhosts/mysite.com/httpdocs/install/index.php(87): Zend_Application->run()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#4 {main}[/FONT][/COLOR]
 
 
[COLOR=#5d5d5d][FONT=tahoma]2013-09-11T00:21:51+00:00 WARN (4): [2] constant(): Couldn't find constant _ENGINE_SSL (/var/www/vhosts/mysite.com/httpdocs/application/modules/Apptouch/settings/install.php) [49][/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]Error Code: 783f30[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]Stack trace:[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#0 /var/www/vhosts/mysite.com/httpdocs/application/modules/Apptouch/settings/install.php(49): constant('_ENGINE_SSL')[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#1 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Engine/Package/Installer/Abstract.php(162): Apptouch_Installer->onPreInstall()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#2 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Engine/Package/Manager.php(681): Engine_Package_Installer_Abstract->notify('preinstall')[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#3 /var/www/vhosts/mysite.com/httpdocs/install/controllers/ManageController.php(1175): Engine_Package_Manager->execute(Engine_Package_Manager_Operation_Install, 'preinstall')[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#4 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Controller/Action.php(513): ManageController->installAction()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#5 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Controller/Dispatcher/Standard.php(289): Zend_Controller_Action->dispatch('installAction')[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#6 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Controller/Front.php(946): Zend_Controller_Dispatcher_Standard->dispatch(Zend_Controller_Request_Http, Zend_Controller_Response_Http)[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#7 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Application/Bootstrap/Bootstrap.php(77): Zend_Controller_Front->dispatch()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#8 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Application.php(358): Zend_Application_Bootstrap_Bootstrap->run()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#9 /var/www/vhosts/mysite.com/httpdocs/install/index.php(87): Zend_Application->run()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#10 {main}[/FONT][/COLOR]
 
 
[COLOR=#5d5d5d][FONT=tahoma]2013-09-11T00:24:08+00:00 NOTICE (5): [8] Undefined index: Filedata (/var/www/vhosts/mysite.com/httpdocs/install/controllers/ManageController.php) [454][/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]Error Code: 6a3603[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]Stack trace:[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#0 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Controller/Action.php(513): ManageController->uploadAction()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#1 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Controller/Dispatcher/Standard.php(289): Zend_Controller_Action->dispatch('uploadAction')[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#2 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Controller/Front.php(946): Zend_Controller_Dispatcher_Standard->dispatch(Zend_Controller_Request_Http, Zend_Controller_Response_Http)[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#3 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Application/Bootstrap/Bootstrap.php(77): Zend_Controller_Front->dispatch()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#4 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Application.php(358): Zend_Application_Bootstrap_Bootstrap->run()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#5 /var/www/vhosts/mysite.com/httpdocs/install/index.php(87): Zend_Application->run()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#6 {main}[/FONT][/COLOR]
 
 
[COLOR=#5d5d5d][FONT=tahoma]2013-09-11T00:30:14+00:00 CRIT (2): exception 'Zend_Controller_Dispatcher_Exception' with message 'Invalid controller specified (externals)' in /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Controller/Dispatcher/Standard.php:242[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]Stack trace:[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#0 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Controller/Front.php(946): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#1 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Application/Bootstrap/Bootstrap.php(77): Zend_Controller_Front->dispatch()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#2 /var/www/vhosts/mysite.com/httpdocs/application/libraries/Zend/Application.php(358): Zend_Application_Bootstrap_Bootstrap->run()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#3 /var/www/vhosts/mysite.com/httpdocs/install/index.php(87): Zend_Application->run()[/FONT][/COLOR]
[COLOR=#5d5d5d][FONT=tahoma]#4 {main}
    FLoky, 11 сен 2013
    #1

  2. SPQR Super-Moderator


    Оффлайн
    • Super Moderator
    Сообщения:
    282
    Симпатии:
    215
    Are you do automatic updating or you do that manually?
    SPQR, 12 сен 2013
    #2

  3. FLoky Автор темы Novice member


    Оффлайн
    Сообщения:
    2
    Симпатии:
    0
    Версия SocialEngine:
    4.5.0
    Hello
    I tried the installation of three ways:
    - Transfer the file in ftp Repertoir with CHMOD 777 (temporary / package / archives)
    - Download directly on the page mysite.com / install / manage / select
    - By going to mysite.com / admin / hecore and clicking "update plugin"

    None of them work ... :(
    FLoky, 12 сен 2013
    #3

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